Client Services Coordinator
From Anywhere
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About Croatia Navigator
Founded by a Croatian graduate of Zagreb Law and headquartered in the United States, Croatia Navigator helps members of the Croatian diaspora apply for Croatian citizenship by descent. Our team includes talented professionals who work remotely from Croatia, Mexico and the United States.
Position Client Services Coordinator (Part-time)
Job ID 2026.CSC.2103C (use this ID on the application form)
Pay $15 USD per hour (paid in Euros)
Location Remote work from Croatia (Hrvatska)
About the role
As a Client Services Coordinator at Croatia Navigator, you will support our internal team by helping prepare client-facing application materials used in Croatian citizenship by descent cases. Your work will involve reviewing personal and civil documents, organizing information clearly, preparing supporting materials, and helping transform raw client records into polished, submission-ready materials. This role includes a mix of document review, drafting, translation, and administrative coordination. You may help create family trees and other genealogical materials, prepare unofficial translations from English to Croatian, review vital records for discrepancies, and compile forms and supporting documents used in applications submitted to the Croatian Ministry of the Interior (MUP).
You will work with a small, friendly team that includes Croatian professionals and colleagues based in Croatia and the United States. The role is fully remote and collaborative, and our team works entirely in Google Workspace (Google Docs, Google Drive, and Google Sheets) rather than Microsoft Office. This is a strong opportunity for a careful, curious, and organized person who enjoys meaningful, detail-oriented work.
In this role you will
Develop genealogical documentation using graphic software, including family trees and related visual materials.
Create unofficial, non-court-certified translations of client documents from English to Croatian.
Review and consolidate vital records submitted by clients, including birth, death, and marriage records, and identify discrepancies or inconsistencies.
Prepare client CVs and motivational letters in the format needed for Croatian citizenship applications.
Compile multi-page forms (obrazac) and related application materials based on English-language source information.
Work within Google Workspace (Google Docs, Google Drive, and Google Sheets) to review and organize materials.
You may be a great fit for this role if you
Have strong attention to detail and enjoy careful, precise work.
Are willing to learn and comfortable working with new processes and document types.
Have a strong sense of curiosity and like understanding how documents connect across generations.
Think critically and can spot inconsistencies, missing details, or information that needs follow-up.
Write and speak English well and are comfortable working with English-language records and instructions.
We’re looking for someone who
Is reliable, organized, and comfortable working independently in a remote environment.
Can handle sensitive personal documentation with care and professionalism.
Is able to review documents closely and maintain a high standard of accuracy.
Communicates clearly with internal team members when questions or discrepancies arise.
Is interested in developing practical skills related to genealogy, documentation, translation, and international client support.
What you’ll gain from this experience
Real-world experience writing professional online content.
Exposure to international clients and a global audience.
Experience using professional tools in Google Workspace (Docs, Drive, and Sheets).
The chance to develop research, writing, and digital publishing skills.
A portfolio of published articles you can use for future career opportunities.
Why Croatian students and recent graduates like working with us
Work remotely from anywhere in Croatia.
Gain experience working with a professional U.S. company.
Build strong English writing and research skills.
Flexible work that can fit around university schedules.
Opportunity to contribute to meaningful projects connected to Croatian heritage.
At Croatia Navigator, we are committed to providing an environment of mutual respect where equal opportunities are available to all applicants. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
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